Best Available Rate


 

From Now Until 31 December 2022
Enjoy our best and flexible rate inclusive of breakfast. Stay with us and earn Accor Live Limitless points.


With flexible rates all year round, discover your destination playground that promises fun memories. Rate is inclusive of Daily Breakfast for two per bedroom at Jendela.

 

Terms & Conditions

Package Specific Terms and Conditions

  • A minimum stay of 01 night is required for this offer
  • This offer cannot be combined with other promotions and gift certificates.
Tax Waiver Announcement
  • With the introduction of 2020 economic stimulus package by the Malaysia government, a Service Tax and Tourism Tax exemption is applicable till 30 Jun 2021.
  • The Penang Local Government Fee will be waived till 31 December 2020.
General Terms and Conditions
  • Rates are quoted in Malaysia Ringgit (MYR), on a per room per night basis.
  • Rates are subject to 6% Service Tax, MYR3 and MYR10 prevailing government taxes, on a per room per night basis.
  • Check-in time is from 1500 hours and Check-out time is before 1200 hours.
  • Early check-in and late check-out are subject to availability.
  • Late check-out from 1200 hours to 1800 hours will be charged at 50% of the Best Available Rate of the day. From 1800 hours will be charged 100% of the Best Available Rate of the day.
  • Original credit card used during booking must be presented at the time of check-in for verification.
  • Note: All add-on services selected during the booking process is not included in the "Payment Details" and will be chargeable upon check-in at the Resort.
  • Booking will be cancelled at the Resort’s discretion without prior notice should an invalid credit card be submitted.
  • Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking, as per our cancellation policies.
  • Letter of authorisation and signatory are required for bookings made via email, telephone or fax.
  • Extra person charge is MYR180 per person per night, subject to 6% Service Tax. Package inclusions are not included unless a full extra person package is paid.
  • No durian, mangosteen and dragon fruit can be consumed in the Resort.
  • No pets are allowed in the Resort.
  • No smoking/vaping is allowed in the Resort. Anyone found to be smoking or vaping will be charged a cleaning fee of MYR1,000 per night.
Child Policy
  • Infants and toddlers aged 4 years and below, accompanied by parents/adults, dine and stay in existing bedding or a baby cot with our compliments. Baby cot is subject to availability.
  • Children aged 4 to 12 years, accompanied by parents/adults, can stay on existing bedding with our compliments and dine at 50% off regular menu prices, excluding kid’s menu.
Other Information
  • Complimentary self-parking is available for in-house guest and on first come first serve basic.
Cancellation Policy
  • Free Cancellation allowed up to 24 hours (21 days for peak dates) prior to arrival. Cancellation made after 1500 hours, 1 day prior to arrival, including no-show and early departure, will be subject to one-night charge.
  • Peak Dates: 24-31 December (Both dates inclusive)
Travel Advisory

 

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