Book Now, Stay Later


From Now Until 30 November 2021
Enjoy an attractive 20% off our Best Available Rate. Stay with us and earn Accor Live Limitless points.

Take advantage of our limited time offer, valid until 30 November 2021.

Enjoy an attractive 20% off our Best Available Rate.
Stay with us and earn Accor Live Limitless points.

Book Your Stay Now, Stay Later and enjoy these attractive inclusions:

  • Daily Breakfast for two persons per bedroom at Jendela.
  • Complimentary RM75 Food Credit per bedroom per day.
  • Complimentary In-Room Mini Bar.


Terms & Conditions

Package Specific Terms and Conditions

  • This offer is open for booking from now until 30 November 2021.
  • This offer is open for stays from 17 September until 23 December 2021.
  • A minimum stay of 01 night is required for this offer.
  • This offer is available for all room categories in Kerongsang Wing only.
  • This offer cannot be combined with other promotions and gift certificates.
  • The daily complimentary RM75 food credit is applicable for per room per night basis, and cannot be carried forward.
Tax Waiver Announcement
  • With the introduction of 2020 economic stimulus package by the Malaysia government, a Service Tax and Tourism Tax exemption is applicable till 31 December 2021.
  • The Penang Local Government Fee will be waived till 31 December 2021.
General Terms and Conditions

Terms and Conditions
  • Rates are quoted in Malaysia Ringgit (MYR), on a per room per night basis.
  • Rates are subject to 6% Service Tax, MYR3 and MYR10 prevailing Government taxes, on a per room per night basis.
  • Check-in time is from 1500 hours and Check-out time is before 1200 hours.
  • Early check-in and late check-out are subject to availability.
  • Late check-out from 1200 hours to 1800 hours will be charged at 50% of the Best Available Rate of the day. From 1800 hours will be charged 100% of the Best Available Rate of the day.
  • Original credit card used during booking must be presented at the time of check-in for verification.
  • Note: All add-on services selected during the booking process is not included in the "Payment Details" and will be chargeable upon check-in at the Resort.
  • Booking will be cancelled at the Resort’s discretion without prior notice should an invalid credit card be submitted.
  • Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking, as per our cancellation policies.
  • Letter of authorisation and signatory are required for bookings made via email, telephone or fax.
  • Extra person charge is MYR180 per person per night, subject to 6% Service Tax. Package inclusions are not included unless a full extra person package is paid.
  • No durian, mangosteen and dragon fruit can be consumed in the Resort.
  • No pets are allowed in the Resort.
  • No smoking/vaping is allowed in the Resort. Anyone found to be smoking or vaping will be charged a cleaning fee of MYR1,000 per night.
  • Stays are allowed for fully vaccinated guests and proof of Digital Vaccination Certificate (upon completion of serving 14 days after 2nd dose) is a must upon arrival at resort premise.
  • Children 17 years of age and below are allowed to accompany fully vaccinated parents for stays by adhering to the general health protocols.
Child Policy
  • Infants and toddlers aged 3 years and below, accompanied by parents/adults, dine and stay in existing bedding or a baby cot with our compliments. Baby cot is subject to availability.
  • Children aged 4 to 12 years, accompanied by parents/adults, can stay on existing bedding with our compliments, and dine at 50% off regular menu prices, excluding kid’s menu.
Other Information
  • Complimentary self-parking is available for in-house guest and on a first-come-first-serve basis.
Cancellation Policy
  • Reservation requires full prepayment. Any cancellation made, including no-show and early departure, will be subject to a 100% of confirmed accommodation charges. Rebooking is allowed up to 14 days prior to arrival. Rebooking could incur difference in rates based on the new dates selected.
Travel Advisory


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