Given the reported development of the Novel Coronavirus and our concerted effort to ensure the safety of our guests and employees, Banyan Tree Group has updated our cancellation policy.
For all guests from China booking in any of our properties from 29 January to 29 February 2020, we will extend a waiver on cancellation and amendment fees. Each individual hotel may make necessary adjustments as advised by local authorities from time to time.
Banyan Tree Group is watching this development closely. We are observing the World Health Organisation guidelines to ensure that all precautions are taken to manage the situation. As a precautionary measure, all our hotels have been briefed to observe increased health and safety measures. The health and safety of our guests and employees remain our top priority at all times. For any assistance, please email our Customer Service at firstname.lastname@example.org or contact us at +65 6859 5880.
This information will be updated from time to time depending on the development of the situation.