Our customer service team will be happy to render any help and assistance needed before, during, or even after your stay.
Whether you require information about the resort, assistance in handling your flight details, booking transportation or any other services, our team will handle your request promptly.

Limousine services can be arranged to bring guests to and from the hotel, the shopping centers and tourist sites in the city center.

Guests may also rent bicycles from the hotel to explore the beautiful surroundings of Xixi Wetland and West Lake.

Itinerary Arrangements
The hotel can assist guests in making arrangements for various tour itineraries to different museums, tea gardens, etc.

Hangzhou has a subtropical monsoon climate with four seasons. It is warm and wet in summer, and cold and dry in winter. It experiences moderate weather during spring and fall, which is the peak season for tours and sightseeing.

Time Zone
GMT+8, same as Beijing.
Voltage Requirement
220V, two flat-pin plug

Chinese is the official language, with English gradually becoming popular

Renminbi is the currency in circulation. The hotel accepts foreign currencies and credit cards such as: Visa, MasterCard and American Express.

Angsana Concierge

Insider Tips

Hangzhou is the capital of Zhejiang province, a central city at the southern wing of the Yangtze River Delta. It is one of the most famous cities in China, known for its stunning scenery. The saying in Chinese of Suzhou and Hangzhou being heaven on earth demonstrates the heartfelt appreciation that people have of this city since the days of old. On June 24, 2011, Hangzhou's West Lake was officially recognized as a “World Heritage Site”, and it is currently the only such recognised lake site in China. It is also among the very few lake heritage sites listed.

Getting There

Contact Information

+86 571 8500 2000
.(JavaScript must be enabled to view this email address)
+86 571 8500 2111
For Toll-Free Number

please tell us where would you be calling from

United States
1 800 591 0439
001 888 213 4992
1800 050019
400 921 9567
Hong Kong
800 903 881
0120 778 187
1800 849 5788
00800 300 200 00
00800 300 200 00
00800 300 200 00
United Kingdom
00800 300 200 00
United Arab Emirates
800 065 0586

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